Frequently Asked Questions

KYC (Know Your Customer) verification typically requires a valid government-issued identity document. For Pakistani users, a CNIC (Computerised National Identity Card) is the standard accepted document. You may also need to provide proof of address — such as a recent utility bill from Karachi, Lahore, Islamabad or wherever you reside — and in some cases proof of your payment method. Upload clear, legible scans or photos via your account dashboard. KYC is a regulatory requirement designed to protect users from fraud and identity theft. Accounts cannot process withdrawals until verification is complete.

No. Each individual is permitted to hold one account only. Opening duplicate accounts — even with different email addresses or phone numbers — is a violation of the platform's terms and conditions. Duplicate accounts may be closed without notice, and any balances held in them may be forfeited. If you have forgotten your login credentials, use the password reset option rather than registering again.

On the login page, click "Forgot Password?" and enter the email address linked to your 98pkr account. A password reset link will be sent to your inbox within a few minutes. Follow the link, enter a new secure password, and log in. If you do not receive the email, check your spam/junk folder. For persistent issues, contact [email protected] with your registered email address and CNIC number for identity verification.

Log in to your account and navigate to Account Settings to update contact details such as your phone number or email address. Changes to core identity information — such as your legal name or date of birth — require supporting documentation and must be requested via customer support, as these fields are tied to your KYC verification. Always keep your details current to avoid issues with withdrawals or account security checks.

Minimum deposit amounts vary depending on the payment method selected. As a general guide, mobile wallet deposits via platforms familiar to Pakistani users often have lower minimums — sometimes as low as PKR 500 — while bank transfers may carry higher minimums. Check the cashier section of your account for the exact figures applicable to each payment method at the time of your transaction, as these can be updated periodically.

Withdrawal processing times depend on the method chosen and your account verification status. Mobile wallet withdrawals are typically faster — often processed within 24 to 48 hours — while bank transfers to HBL, UBL, Meezan Bank or Bank Alfalah accounts may take 2 to 5 business days. KYC-verified accounts generally experience quicker processing. Pending withdrawal requests can be reviewed in your account transaction history. During high-traffic periods such as PSL or ICC tournament seasons, minor delays are possible.

Common reasons for a declined or delayed withdrawal include: incomplete KYC verification, outstanding wagering requirements on a bonus, a mismatch between the withdrawal method and the original deposit method, or suspected account security issues requiring review. If your withdrawal has been pending for longer than the stated processing window, contact [email protected] with your account details and transaction reference number for investigation. Tip: Complete your KYC verification before making your first deposit to avoid withdrawal delays later.

98pkr does not charge platform-side fees on standard deposits or withdrawals. However, your bank or mobile wallet provider — whether that is Easypaisa, JazzCash, Raast or a traditional bank — may apply their own transaction or conversion fees independently. These third-party charges are outside 98pkr's control. Review your provider's fee schedule before initiating a transaction, particularly for larger PKR amounts, to avoid unexpected deductions on your end.

Live in-play betting lets you place wagers on a sporting event while it is already in progress. Odds update in real time based on match developments — for example, after a wicket falls in a PSL match or a goal is scored in a football game. You can bet on specific outcomes like the next wicket, next over runs, or match winner at any point during the game. A stable internet connection is essential for live betting as odds can shift within seconds. Use bet confirmations carefully to avoid unintended wagers.

The live casino section features real dealers streamed in high definition, offering games such as Live Baccarat, Live Roulette, Live Blackjack and popular game-show-style titles. Many tables are available around the clock to accommodate Pakistan Standard Time (PKT / UTC+5). Minimum bet amounts vary by table — some are designed for casual recreational play at lower PKR stakes, while high-limit tables cater to more experienced players. Check the live casino lobby for current table availability and limits.

Yes. The 98pkr platform is fully optimised for mobile browsers on both Android and iOS devices. Slot games load directly in your mobile browser without requiring a separate app download. A reliable mobile data or Wi-Fi connection is recommended for smooth gameplay. The game library includes classic three-reel slots, modern video slots and jackpot titles from well-known software providers. Look for the mobile-compatible icon in the game lobby to confirm a title runs optimally on smaller screens.

An accumulator (or "acca") combines multiple individual bet selections into a single wager. All selections must win for the bet to pay out, but the potential returns are significantly higher than placing each bet individually because the odds multiply. For example, you might combine three PSL match winners, a football result and a T20 total into one accumulator. To build one, add each selection to your bet slip and choose the "Accumulator" option before confirming the stake amount. Higher potential returns come with higher risk — one losing selection voids the entire accumulator.

A wagering requirement (also called a playthrough requirement) specifies how many times you must wager the bonus amount — or the bonus plus deposit — before any resulting winnings can be withdrawn as cash. For example, a PKR 5,000 bonus with a 20x wagering requirement means you must place PKR 100,000 in total bets before the funds become withdrawable. Different games contribute different percentages toward clearing the wagering requirement — sports bets and slots typically contribute more than live casino games.

Yes. 98pkr offers a range of promotions for existing players beyond the initial welcome bonus. These commonly include reload bonuses on subsequent deposits, free bet credits tied to specific events such as PSL finals or ICC tournament matches, cashback on net losses during a defined period, and seasonal campaigns around major sporting events. Promotions are listed in the Promotions section of your account dashboard. Eligibility criteria and expiry dates apply to each offer.

Yes. If you prefer to play without bonus funds — which some players choose to do because bonus funds come with wagering conditions — you can opt out of promotional offers in your account settings or by contacting [email protected]. Playing without bonuses means your deposits are treated as straightforward real-money balances with no attached wagering requirements. This is a perfectly valid choice and is consistent with responsible gambling practices around keeping your finances clear and transparent.

Responsible gambling tools including deposit limits, loss limits, session time alerts, cool-off periods and self-exclusion are accessible from the Responsible Gambling section of your account settings. Deposit and loss limits can be set for daily, weekly or monthly periods. A self-exclusion locks your account for a defined minimum period — typically six months or longer — and is not reversible during that time. If you need immediate help or cannot access your account settings, email [email protected] and request the restriction directly. Lowering a limit takes effect immediately. Raising one involves a cooling-off delay — this is intentional and designed for your protection.

Pakistan's Prevention of Gambling Act, 1977 restricts gambling activity within the country. The legal landscape for online gambling is complex and continues to evolve. 98pkr is an informational platform and does not provide legal advice. Users are solely responsible for understanding the laws applicable in their jurisdiction before engaging in any online gambling activity. We do not claim that online gambling is licensed, approved or endorsed by the Government of Pakistan, PTA, State Bank of Pakistan or any provincial authority. ⚠️ Please consult a qualified legal professional if you require specific legal guidance regarding online gambling in Pakistan.